FAQ
Questions about RealMigrator
Sorted by when they come up in a migration project.
Before the first group starts
01Is RealMigrator a replacement for Known Folder Move?
No. It does a different job: it moves a PC's data before the PC is reset or replaced. RealMigrator takes any Windows known folder by name and any path your project lists to OneDrive, the PST files in the whole user profile to Exchange Online, and the home and team shares of your file servers to OneDrive and Teams. On the date you give each group, it runs a final pass.
02Can we try it without moving any data?
Yes. Set a group to Discover. The inventory, file and PST modules then report what they find, file by file, and nothing is uploaded until you switch the group to Migrate.
03Do users need admin rights?
No. The client installs into the user's own profile and starts with the user's sign-in. Only the file server migration uses a Windows service, and that runs on the file server.
04Does the OneDrive app have to be set up on the old PC?
No. RealMigrator writes into each user's OneDrive with the permission a global administrator grants once for the project. The old PC needs no OneDrive sign-in.
05Who can use RealMigrator?
RealMigrator is in a private preview for customers in Germany, and access is by invitation. Send a preview request with your company, the number of PCs, what has to move, your timeline and your budget. After a short qualification we invite the projects it fits.
While the data moves
01Will it fill our internet line?
No. Each PC stays under 2,000 kbit/s by default, uses about 25 % of a line slower than 800 kbit/s, pauses for 15 minutes below 200 kbit/s and leaves metered connections alone until the final run. Every one of these values is yours to change.
02What if a user deletes a file during the migration?
That depends on the folder's sync type. With One-Way Sync, the default, the file disappears from OneDrive too. Copy keeps everything that was ever uploaded. Move deletes the local file once it is safely uploaded.
03Where does the data wait before it is imported?
PST files, and file server data you choose to stage, wait in RealMigrator's storage until the import, or in your own Azure storage account if your project switches to it.
On the final date
01What happens to files that are open?
They wait. A part of a file that another program holds open is skipped and read at the next pass. Before the final run the client asks every program to close, waits 5 seconds and ends what is still running, so Outlook lets go of its PST.
02What if a laptop is switched off on the final date?
Then it runs its final pass at its next start. The final date marks when the last pass may begin, and the client starts it at the first check-in after that.